Shipping
Shipping: We use Continental, US Airways, Southwest and Delta as our
Cargo companies. Between these 4 companies, we will be able to ship anywhere in
the country at a reasonable price. Here are the average shipping prices for each
company.
Continental $50-$60
US Airways $50-$60
Southwest $45-$55
Delta $70-$80
The cost of shipping will be paid by the customer. Other
shipping arrangements can be made. Please contact us if you would like another
shipping option. It is your responsibility to make sure we have your correct
address for shipping. If you fail to make sure we have the correct address, then
all guarantees are Void and it will be your loss.
Guarantee: We guarantee live arrival on all fish. If other shipping arrangements have been made then guarantee will
be discussed with customer. We can not be responsible if the courier has delayed
or mishandled the shipment. If the courier is negligent, then the buyer has to
file a claim with them. All shipments must be picked up within 2 hours, if not
able to deliver to home.
DOA'S: DOA's must be reported within 2 hours. Although great care is
taken in housing and packing the fish, there are occasions where some fish can
succumb to the stresses of transport. In these cases a digital image of the
specimen, in the unopened bag, needs to be submitted within that 2 hour period.
DOA means dead when arriving to the destination and not after the fish has been
put into the tank. No credit will be given due to the negligence of the carrier
or the customer. If you recieve Shipment through our cargo companies, you MUST open
all of the boxes at the Cargo company and report any Deaths to them At that
time. If you fail to do so and get home and there is a death, Then it is your
loss. Live Arrival is only guaranteed up until you take possession of the boxes.
Restricted Species: We will not be responsible for penalty incurred due to
restricted species. We will do our best to check before finalizing the order,
but It is up to the buyer to check, and confirm that the specie(s) are legally
allowed in the specific state. If you know a species is Illegal in your state
ahead of time please do not waste your time or mine asking if we can make an
exception. It WILL NOT happen. Any legal ramification will be the responsibility
of the buyer.
N-E Cichlids
Ellenton, Florida
(941) 447-3845